For questions related to the Paycheck Protection Program and Loan Forgiveness, we request that you access HSBC SmartServe. For the protection and security of your company, only authorized individuals designated by your company may discuss your loan details with HSBC representatives. Once you log in to HSBC SmartServe, you can submit a question via your Support Task or in the comments section of your application. Additionally, if an agent is available, you can click the ‘Need Help’ tab on the right-hand side of HSBC SmartServe and start a Live Chat. If you’re not authorized to access HSBC SmartServe, please speak with the authorized individual, or you may find answers to many common questions on our public website. You may also email us at firstname.lastname@example.org for further support.
We've compiled answers to our customers' most commonly asked questions.