Business Customer Service Center

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Business Customer Service Center

The HSBC Business Customer Service Team1 provides person-to-person support for our Business Banking customers. To speak with a team member for help with your day-to-day transactions and inquiries, call 877.472.2249.


Call us from the US at


Call us internationally at
716.841.7855 (call collect)


For TTY/TTD, call us at

What can the Business Customer Service Center help me with?

Available through the automated service:

  • Balances and transactions
  • Transferring funds
  • Bill payments

For faster service and secure access to your account information, when using our Automated Telephone Banking system, please identify yourself when prompted by entering a valid account number; HSBC ATM/debit card, credit card, or tax identification number when prompted, followed by the pound sign (#). Then authenticate yourself when prompted by entering your ATM/debit card PIN or Telephone Access Code (TAC).

A Business Customer Service team member can help you with:

Day-to-day banking

  • Registering for Business Internet, Telephone Banking and BankCards
  • Investing or renewing Term Deposits and GIC's
  • Stop-payment orders
  • Rates offered by HSBC Bank USA to business customers

Preventing identify theft

  • Help with investigations
  • Replacing bank cards
  • Managing lost or stolen bank cards

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As the leading international bank in the U.S., we connect customers to opportunities and enable them to thrive