Assisting our customers with PPP loan forgiveness
We’re dedicated to supporting you at every step of the Paycheck Protection Program (PPP).
We began opening our PPP forgiveness application in HSBC SmartServe in phases on July 20th based on your PPP loan funding date. You will receive an email from HSBC SmartServe when you can login and begin your loan forgiveness application. Please email us at email@example.com if you have not yet received this communication for further support.
To login to HSBC SmartServe visit https://smartserve.hsbc/ and enter your existing HSBCnet username and Security Device passcode (generated by your physical Security Device not via mobile app).
We will review your application for quality and completeness and reach out to you directly if more information is needed. Throughout the review process, we will be using HSBC SmartServe to update you on the status of your forgiveness request. Please come back often for ongoing updates. Note that guidance from the SBA on timing and submission of forgiveness application processing continues to evolve. HSBC is committed to following SBA guidelines and will review your application in a timely manner.
Before beginning your application, we recommend visiting the SBA website and reviewing its forgiveness guidance including the PPP loan forgiveness application and PPP Schedule A Worksheet, along with consulting with your accountant or advisers.
If you have questions about our PPP loan forgiveness process or the required documentation, the links and FAQs below will be a helpful resource.
Updated as of November 16, 2020