ServiceRocket is a leading tech-enabled services company that accelerates the growth of software businesses and their customers. By maximizing software adoption and return on investment, ServiceRocket provides an ecosystem of capabilities that spans across software implementation, adoption, retention and expansion. A trusted partner to major technology companies around the world, ServiceRocket is headquartered in Palo Alto, California with a diverse workforce of “Rocketeers” in the USA, Australia, Canada, Chile, India, Malaysia and the UK.
As ServiceRocket has grown, so has the need to establish banking relationships in each new territory and market they’ve entered. As a result, their finance team was faced with managing several disparate banking structures and platforms. As a result, their forecasting process required team members to log in to many different banking platforms, simply to download data on a regular basis. Data from each of these sources was then manually consolidated into a single Excel spreadsheet to build cash flow forecasts. Not only was the entire process cumbersome and inefficient, it was also difficult to maintain accurately – leading to an inability to clearly view their global cash positions across the organization.
In order to improve their operations, ServiceRocket CEO Rob Castaneda recognized that a more efficient, automated digital solution was needed.